Welivo is management assurance for recruitment agencies. Desk heads and team leaders make dated commitments to their consultants each week. Consultants confirm, in private, whether they were kept. Owners see every manager's follow-through next to billings, and the consultants who are short of target with no help logged.
Consultant KPIs are not the problem
Every agency CRM measures the consultant to death. Calls, CVs out, interviews, placements, billings against target, all by the hour if you want it. That data is fine. The gap is one level up. When a consultant goes two months under, the question is what their manager did about it, and the CRM has no field for that.
Welivo does not replace the CRM. It records the manager's side. What the desk head committed to, when, and whether the consultant says it happened.
Billing short, no help logged. The unsupported list
Put billings next to the manager's coaching log and one list falls out. Consultants short of target this month who have had no deal review, no call review and no side-by-side in four weeks. That is the list of people the agency is paying and nobody is managing. In most agencies it is also the list of the next three leavers, and from January 2027 it is the list of potential unfair dismissal claims, because the qualifying period drops to six months.
The billing manager problem
The person running the desk is usually also billing. When their own month is tight, the coaching stops first, and nobody notices because they are still hitting their personal number. Welivo makes that visible. A desk head with a strong personal month and a 40% follow-through rate is a desk head who has stopped managing. That is a conversation the owner can have with evidence rather than a feeling.
The Monday sheet for an agency
| Desk head | Follow-through, 13 wks | Coaching events | Consultants short of target | Unsupported | Short this month |
|---|---|---|---|---|---|
| Priya Mehta · Tech perm, 5 consultants | 90% | 14 | 1 of 5 | 0 | £6,000 |
| Omar Haddad · Finance contract, 7 consultants | 43% | 3 | 4 of 7 | 4 | £41,000 |
| Leah Kowalski · Exec search, 3 consultants | suppressed, under 5 responses | 8 | 0 of 3 | 0 | £0 |
"Short this month" is money, not a score. Omar's desk is £41,000 behind and four of his seven consultants have had no help in a month. The number and the cause are on the same line.
Fit and setup
Welivo fits agencies from about ten consultants up, with at least two desk heads or team leaders. Consultants never log in. They answer one email on Friday. Setup is done by hand. You send your desk heads, consultants and owners, we build the account, walk your managers through it, and the first Monday sheet arrives the following week. 21-day trial, card upfront. Billings come in by CSV from your CRM for now. Direct integrations wait until we have asked enough agencies which one they want first.
See your Monday team sheet
Twenty minutes with the team. Bring your team structure, he shows you what your managers' follow-through would look like.