Unfair dismissal changes, January 2027
What changes, why it lands on sales and ops, and what managers need on file. With a checklist.
Guide
PIP template for sales floors
Target, gap in money, dated manager commitments, review log, rep sign-off.
Template
Sales one-to-one template
Twenty minutes, four parts, and the manager leaves with dated commitments of their own.
Template
Coaching log and call review form
Typed, dated events and a five-score call review. The unsupported list falls out of it.
Template
Manager follow-through rate
The definition, the formula, a worked example, and why the rep confirms.
Definition
Lattice, 15Five and Leapsome for sales floors
What each is for, and the one question none of them answer.
Comparison
By sector
- Contact centres. Where QA tools stop and the team leader record starts.
- Recruitment agencies. Your CRM tracks consultants. Who tracks the desk heads?
- Lattice for sales teams. Where it fits and where Welivo fits.
See your Monday team sheet
Twenty minutes with the team. Bring your team structure, he shows you what your managers' follow-through would look like.